{"id":190,"date":"2023-07-20T13:02:22","date_gmt":"2023-07-20T11:02:22","guid":{"rendered":"https:\/\/self-help.chowco.dk\/?post_type=ht_kb&#038;p=190"},"modified":"2023-07-20T15:16:07","modified_gmt":"2023-07-20T13:16:07","slug":"1-open-the-order-and-scan","status":"publish","type":"ht_kb","link":"https:\/\/self-help.chowco.dk\/index.php\/knowledge-base\/1-open-the-order-and-scan\/","title":{"rendered":"How to use a gift\/loyalty card"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Open the order and scan<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Log in to OnlinePOS with your server ID and open the table\/order.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"491\" height=\"466\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-20-132729.png\" alt=\"\" class=\"wp-image-200\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-20-132729.png 491w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-20-132729-300x285.png 300w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-20-132729-50x47.png 50w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-20-132729-60x57.png 60w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-20-132729-100x95.png 100w\" sizes=\"auto, (max-width: 491px) 100vw, 491px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Press the tab &#8216;M\u00e6xico App&#8217;. When done, the POS UI will look like the screen below.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-30-1024x769.png\" alt=\"\" class=\"wp-image-202\" width=\"439\" height=\"329\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-30-1024x769.png 1024w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-30-300x225.png 300w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-30-768x577.png 768w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-30-50x38.png 50w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-30-60x45.png 60w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-30-100x75.png 100w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-30.png 1196w\" sizes=\"auto, (max-width: 439px) 100vw, 439px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tell the guest to pull out their smartphone and open their voucher\/card. <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Here they select &#8216;pay by card\/discount&#8217; as pictured below:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31-473x1024.png\" alt=\"\" class=\"wp-image-203\" width=\"145\" height=\"314\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31-473x1024.png 473w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31-139x300.png 139w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31-768x1663.png 768w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31-23x50.png 23w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31-709x1536.png 709w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31-946x2048.png 946w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31-28x60.png 28w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31-46x100.png 46w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-31.png 994w\" sizes=\"auto, (max-width: 145px) 100vw, 145px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The guest will need to hold their smartphone close to the box pictured below:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-29-1-768x1024.jpg\" alt=\"\" class=\"wp-image-201\" width=\"246\" height=\"327\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-29-1-768x1024.jpg 768w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-29-1-225x300.jpg 225w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-29-1-38x50.jpg 38w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-29-1-1152x1536.jpg 1152w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-29-1-1536x2048.jpg 1536w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-29-1-45x60.jpg 45w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-29-1-75x100.jpg 75w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-29-1-scaled.jpg 1920w\" sizes=\"auto, (max-width: 246px) 100vw, 246px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Before the box picks up the signal from the smartphone, the screen on the smartphone will look like this:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-32-473x1024.png\" alt=\"\" class=\"wp-image-204\" width=\"176\" height=\"382\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-32-473x1024.png 473w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-32-768x1661.png 768w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-32-23x50.png 23w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-32-710x1536.png 710w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-32-28x60.png 28w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-32-46x100.png 46w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-32.png 847w\" sizes=\"auto, (max-width: 176px) 100vw, 176px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If the guest want to pay with a card and not a voucher, the below writing will appear when the box picks up on the signal from the smartphone. Press &#8216;OK&#8217;.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-35-1024x763.png\" alt=\"\" class=\"wp-image-207\" width=\"295\" height=\"219\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-35-1024x763.png 1024w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-35-300x224.png 300w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-35-768x572.png 768w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-35-50x37.png 50w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-35-60x45.png 60w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-35-100x75.png 100w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-35.png 1200w\" sizes=\"auto, (max-width: 295px) 100vw, 295px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When the payment is ready to be made on the smartphone (after the phone has buzzed), the screen will now look like this:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33-473x1024.png\" alt=\"\" class=\"wp-image-205\" width=\"143\" height=\"309\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33-473x1024.png 473w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33-139x300.png 139w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33-768x1662.png 768w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33-23x50.png 23w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33-710x1536.png 710w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33-946x2048.png 946w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33-28x60.png 28w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33-46x100.png 46w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-33.png 1170w\" sizes=\"auto, (max-width: 143px) 100vw, 143px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>From here, the guests swipes and pays with their voucher or card<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>On Pos it will look like this when it&#8217;s a voucher:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"769\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-36-1024x769.png\" alt=\"\" class=\"wp-image-208\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-36-1024x769.png 1024w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-36-300x225.png 300w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-36-768x576.png 768w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-36-50x38.png 50w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-36-60x45.png 60w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-36-100x75.png 100w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-36.png 1191w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>And like this when on a card:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-37-1024x768.png\" alt=\"\" class=\"wp-image-209\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-37-1024x768.png 1024w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-37-300x225.png 300w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-37-768x576.png 768w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-37-50x38.png 50w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-37-60x45.png 60w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-37-100x75.png 100w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-37.png 1194w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When the transaction is completed, you will get the following message on POS<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-38-1024x768.png\" alt=\"\" class=\"wp-image-210\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-38-1024x768.png 1024w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-38-300x225.png 300w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-38-768x576.png 768w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-38-50x38.png 50w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-38-60x45.png 60w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-38-100x75.png 100w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-38.png 1196w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">2. Benefits applied<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">OnlinePOS automatically applies the appropriate discount, changed price, credit, or reward. <br>Additionally, the cardholders name will be presented on the POS screen. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>OBS! <\/strong>if it is a <span style=\"text-decoration: underline;\">Friend<\/span> card the price will change on the products! No discount percentage will show.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"503\" src=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2021\/08\/Screenshot-2021-08-26-at-07.28.32.png\" alt=\"\" class=\"wp-image-58\" srcset=\"https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2021\/08\/Screenshot-2021-08-26-at-07.28.32.png 563w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2021\/08\/Screenshot-2021-08-26-at-07.28.32-300x268.png 300w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2021\/08\/Screenshot-2021-08-26-at-07.28.32-50x45.png 50w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2021\/08\/Screenshot-2021-08-26-at-07.28.32-60x54.png 60w, https:\/\/self-help.chowco.dk\/wp-content\/uploads\/2021\/08\/Screenshot-2021-08-26-at-07.28.32-100x89.png 100w\" sizes=\"auto, (max-width: 563px) 100vw, 563px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Issues?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you run into unclear waters, please contact your manager or the HQ. <\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">If in doubt &#8211; <strong>do not <\/strong>give discounts or credits that are presented on the loyalty card and OnlinePOS<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/media.giphy.com\/media\/3yRHVLXGeodopGpq7l\/source.gif?cid=ecf05e47qvw9tb09u14ocvzdjxcy4kmxrjmclx3lkq6evmnb&amp;rid=source.gif&amp;ct=g\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">See below for videos on how to gift card and discount card<\/h3>\n","protected":false},"excerpt":{"rendered":"<p>1. Open the order and scan Log in to OnlinePOS with your server ID and open the table\/order. Press the tab &#8216;M\u00e6xico App&#8217;. When done, the POS UI will look like the screen below. Tell the guest to pull out their smartphone and open their voucher\/card. Here they select &#8216;pay&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[25],"ht-kb-tag":[],"class_list":["post-190","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-gift-loyalty-cards"],"_links":{"self":[{"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/ht-kb\/190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/comments?post=190"}],"version-history":[{"count":5,"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/ht-kb\/190\/revisions"}],"predecessor-version":[{"id":211,"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/ht-kb\/190\/revisions\/211"}],"wp:attachment":[{"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/media?parent=190"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=190"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/self-help.chowco.dk\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}